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Frequently Asked Questions
How do I create an Email address?
Having an Email address is free. If you would like to create one :http://mail.google.com click here
How do I upload a picture?
Go to :mypics.jsp My Pics and upload a new pic.
I dont see my pic
All pics are moderated/checked by humans. It can take up to 24 hours for your pic to be visible on the site. Pics under the pending tab on your My Pics page are still waiting to be checked.
How do I Reactivate my Account?
If your account has been de-activated it could be due to insufficient funds. Please make sure you have sufficient funds in your account for the subscription.
Once you have enough credit, login and click on a chat link. You will be prompted to re-activate by clicking the "reactivate" button.
I want to Unsubscribe
I want to unsubscribe: Go to your profile page and click on the unsubscribe link at the bottom or SMS 'StopRND' to 300
How do I Remove my profile?
To remove ur profile completely go to ur profile page and click on
Permanently delete my profile
at the bottom of the page.
I'm Not Able to Chat
Check that u have funds and have reactivated ur account by clicking on a chat link
If ur account is active, try clearing ur browsers cache and cookies.
If ur still not able to chat CONTACT US for help
I forgot my password
To get your password :forgot_password.jsp click here
How do match filters work?
Match filters let u choose who u see on the site. When u set ur gender, race, age and location preference, only users matching these will be visible to you and put into ur matches inbox
Help with New Features
Each time we add a new feature to the service we update the Help with new features section to help our users understand any update
What are Shoutouts?
When u send a shoutout, everyone online who matches ur seeking gender will see it & can reply. U will also see shoutouts from ppl who might be a match for u.
U can send shoutouts from the Main Menu
U can also disable shoutouts on the menu or when u see one
What are Gifts?
Gifts are available to send to anyone ur chatting to. To send a gift go to someone's profile and select "more gifts" in the chat section. Gifts other ppl send to u will appear in ur My Chats inbox
How do I report someone?
To
Report
someone go to the chat with that user and click report user on that page, Admin will then investigate them. Be careful: U could be banned for abusing this function.
What do I do if I am Blocked?
U may have been blocked because u broke one of our terms of service or were rude/abusive to other users. Contact Us to find out why u have been blocked
How do I Block or Unblock someone?
To
Block
someone go to the chat with that user and click block user on that page.
To unblock someone go back to the chat page and click on the unblock link in the same place.
How do I pay for the service?
We will bill u on the phone number u registered with. If u get a new phone number u will need to create a new account with us.
Who gets into the Top 100
When u uload a pic people can give it a rating on the Rate Me page. The 100 people with the highest rating in their category appear in the Top 100 The more u are online the more ppl will see ur pic & u could be in the top 100!
Remember, the ppl u see in the top 100 depends on ur match filters
Could not find your answer here? Send us an email at help@ratendate.com.gh
:help.jsp
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